Last Updated: 7th September 2026

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​I have tried to keep my Terms and Conditions and Privacy Policy as clear as possible to give you all the information I can about my services, ensuring that you completely understand the whole process—from initial contact through to my services and beyond. It is important to me that your experience meets your expectations, so please take a few minutes to read through this document. You will need to accept my Terms and Conditions every time you proceed with my services. As they may change from time to time, please check the date at the top of the page.

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​1. Service Scope & Cancellations

​Work Execution: Once you are happy for me to proceed, I will carry out any work as requested. You will be advised on how long the work is expected to take, and if any issues arise, you will be contacted immediately.

​Invoicing: Upon completion, you will be provided with an invoice containing a full breakdown of all work completed. Please retain this for your records.

​Service Cancellation: If I must cancel all or part of this work for any reason, I will notify you as soon as possible.

​Uncompleted Work: In the event that I am unable to complete the work, you will not be charged for anything other than the work conducted up to that point. Once work begins, a charge applies for work conducted from that moment onward, unless only a free basic diagnosis was requested.

​2. Prices & Payment

​Currency: All prices are strictly in UK pounds (£).

​Total Cost Structure: The final total includes replacement parts and delivery charges (if applicable), plus any additional chosen services (e.g., delivery, installation, or call-out charges).

​Payment Due Date: Payment is expected upon completion of all or part of any work done. A deposit may be required for larger or high-value items.

​Business Invoicing: Businesses may be invoiced in advance if required. Full payment is expected within 7 days of work completion, payable via cash or BACS bank transfer.

​3. Call-Outs, Delivery, Inspections, Lien & Uncollected Equipment

​On-Site & Off-Site Work: You will be notified when I visit your specified address and informed of the work that will be performed. If equipment is taken off-site, you will be notified of expected timeframes and return schedules.

​Receipts & Equipment Condition: Receipts are provided upon request when equipment is taken off-site. Equipment undergoes a visual inspection upon receipt. Pre-existing cosmetic damage, missing components, or wear and tear noted prior to repair fall outside my liability. You will be notified of any additional necessary work upon the return of your equipment.

​Right of Particular Lien: In accordance with common law and standard industry practice, Kane Computer Services retains a specific legal lien over all equipment, hardware, components, and media supplied to us until all outstanding fees for diagnostics, labour, replacement parts, storage, or call-outs are paid in full. We reserve the right to retain possession of your property until full payment has been received and cleared.

​Uncollected & Abandoned Goods: If equipment remains unpaid for or uncollected 60 days after notification of completion (or following repeated reasonable attempts to contact you), notice will be served under the Torts (Interference with Goods) Act 1977. If the outstanding balance is not settled within the notice period, we reserve the right to sell, recycle, or securely dispose of the item to recover unpaid repair, diagnostic, and accrued storage costs.

​4. Orders & Replacement Parts

​Parts Processing: Replacement parts are ordered to arrive quickly and in pristine condition.

​Faulty Deliveries: In the unlikely event that products arrive faulty, replacement work will be scheduled as quickly as possible.

​Supplier Delays: You will be kept informed whenever supplier delays affect repair timelines.

​5. Hardware Component Risks & Software Licensing

​Pre-Existing Hardware & Component Failures: While every reasonable care is taken when opening, diagnosing, and servicing equipment, aging components (e.g., degraded power supplies, brittle plastic chassis clips, corroded solder joints, or failing motherboards) may suffer terminal failure during standard diagnostics or repair. I cannot be held liable for pre-existing physical defects or sudden component failure caused by age, heat wear, or prior improper repairs.

​Software Licensing Compliance: Customers are strictly responsible for providing valid, genuine software licenses or product keys for any operating systems or proprietary software requested for installation. I will not install pirated, unlicensed, or cracked software under any circumstances.

​6. Passwords & System Access

​Required Access Credentials: Diagnostics, operating system installations, or repair work may temporarily require access credentials (e.g., device PIN, user account password, or Wi-Fi key).

​Temporary Use Only: Passwords provided are strictly used to perform requested repairs or testing and are never shared or written down permanently.

​Deletion Upon Completion: All system passwords, temporary admin credentials, and access details are completely deleted or removed from my records immediately upon completion of the work and return of equipment.

​Security Recommendation: For peace of mind, you are advised to change your device login password or account credentials once your system is returned.

​7. Data Storage, Media & Data Recovery

​Data Recovery Liability: I cannot be held liable for any data loss during the backup, transfer, or recovery process. Every effort is made to retrieve information from failing storage devices, but irretrievable data loss cannot be covered.

​Legacy Media & Transfer Liability (Tapes, Vinyl, Prints & Film): Legacy physical media—including video/audio cassettes, vinyl records, photo prints, slides, and film—naturally deteriorate and degrade over time. I cannot be held liable for existing physical defects, scratches, fading, or media failure/damage that occurs during the digitization or transfer process due to the age, fragility, or original quality of the media.

​Quality Optimization: I will do my utmost to extract the highest possible audio and visual quality from supplied physical media, but original quality limitations cannot be bypassed or guaranteed.

​8. Returns and Aftersales Policy

​28-Day Repair Guarantee: All repair work is covered by a 28-day policy once returned to you.

​Exclusions: This guarantee excludes data recovery and the re-infection of viruses, spyware, malware, or similar software threats after return. Recovered data files are not covered under this guarantee.

​Statutory Rights: THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT (PURSUANT TO THE CONSUMER RIGHTS ACT 2015).

​9. Adults & Minors Service Provision Terms

​Adult Customers: Adults (individuals aged 18 and over) entering into an agreement with Kane Computer Services act as the primary account holder and assume full financial responsibility for all services, repairs, and orders requested.

​Parental Consent for Minors: We accept equipment for diagnostics, repair, or media transfer belonging to or brought in by minors (anyone under the age of 18) only with the explicit authorization and consent of a parent or legal guardian.

​Financial & Legal Responsibility: The parent or legal guardian must agree to these Terms and Conditions on behalf of the minor and assumes full financial responsibility for any associated repair, diagnostic, or service charges incurred.

​10. Website Intellectual Property

​Copyright & Content Rights: Copyright, trademarks, and intellectual property in all material on this website belong to Kane Computer Services.

​Permitted Use: Downloads, copies, and usage of content are permitted for personal, non-commercial use only. Any other reproduction is strictly prohibited.

​11. General Legal Terms

​Jurisdiction: These terms, transactions, and non-contractual obligations are governed by English law and subject to the non-exclusive jurisdiction of the English courts. Amendments to these terms are not accepted.

​Force Majeure: Kane Computer Services is not liable for any failure or delay in performing its obligations where such failure or delay arises from causes beyond reasonable control, including but not limited to severe weather, power grid failures, internet outages, or major supply chain disruptions.

​PRIVACY POLICY & GDPR

​12. Data Protection Overview

​Data Controller & Statutory Compliance: Personal information is processed in accordance with the UK GDPR (Regulation (EU) 2016/679 as retained in UK law), the Data Protection Act 2018, and all other applicable UK data privacy laws. Kane Computer Services acts as the Data Controller for your personal data.

​Lawful Basis for Processing: We process your personal data under the following lawful bases: contractual necessity (to fulfil repair, servicing, and invoicing requests), legal obligation (to comply with statutory accounting and tax obligations), and legitimate interests (to manage customer relationships, provide aftersales care, and ensure system security).

​Usage Purpose: Details are collected to process orders, maintain guarantee records, and provide after-sales service.

​Drive Data Retention: Personal drive data is deleted after 28 days for security, unless you explicitly request longer storage in writing.

​Credential Deletion: Temporary passwords provided for diagnostics/repairs are deleted immediately upon job completion.

​Third-Party Sharing: No information is shared with third parties without explicit prior customer consent.

​13. Interpretation & Definitions

​Company / KCS: Refers to Kane Computer Services, 195 Canterbury Way, Stevenage, Hertfordshire, SG1 4LG (also trading as KCS).

​Cookies: Small files placed on your device tracking browsing history details.

​Country: The United Kingdom.

​Device: Any device capable of accessing the Service (e.g., computer, mobile phone, digital tablet).

​Personal Data: Any information relating to an identified or identifiable individual.

​Service: The Website and IT support services provided.

​Service Provider: Third-party entities processing data on behalf of the Company to facilitate services.

​Usage Data: Data collected automatically during Service usage (e.g., page visit duration).

​Website: Kane Computer Services, accessible via www.kanecomputerservices.co.uk.

​14. Collecting and Using Your Personal Data

​Personal Information Collected:

• ​First name and last name.

• ​Email address.

• ​Phone numbers (Mobile or Landline).

• ​Physical address.

• ​Temporary device passwords or PINs (strictly for repair/maintenance purposes).

​Usage Data Collection: IP address, browser type, browser version, pages visited, time/date of visits, unique device identifiers, and operating system metrics are logged automatically during site access.

​Tracking Technologies & Cookies:

• ​Essential Cookies (Session): Required for fundamental site functionality.

• ​Notice Acceptance Cookies (Persistent): Tracks cookie consent status.

• ​Functionality Cookies (Persistent): Remembers preferences for a personalized experience.

• ​Web Beacons: Small electronic graphics used for email opening verification and site statistics.

​15. Use of Personal Data

​Service Operation: Maintaining services, tracking usage, and executing repair orders.

​Contract Fulfilment: Managing purchase contracts for items or services provided.

​Customer Communication: Contacting you via email, telephone, SMS, or messaging platforms (e.g., WhatsApp, Facebook Messenger) regarding repair updates or security alerts.

​Marketing & Updates: Providing news or special offers on similar goods or services unless you have opted out.

​Request Management: Handling customer service inquiries and support requests.

​16. Retention, Data Rights & Disclosures

​Retention Periods: Contact and invoice details are kept only as required by law (e.g., HMRC tax accounting). System passwords are deleted immediately upon equipment return. Temporary workshop drive backups are wiped after 28 days.

​Data Transfers: Data processed at operating offices may be transferred to computers outside your jurisdiction, fully protected under standard privacy safeguards.

​Your UK GDPR Data Rights: Under UK data protection laws, you have the following rights regarding your personal data:

• ​Right of Access: The right to request copies of your personal data (Subject Access Request).

• ​Right to Rectification: The right to request correction of inaccurate or incomplete data.

• ​Right to Erasure: The right to request permanent deletion of your data ("right to be forgotten"), subject to standard legal and tax obligations.

• ​Right to Restrict Processing: The right to request that we restrict the processing of your personal information.

• ​Right to Object: The right to object to our processing of your personal data, including direct marketing.

• ​Right to Data Portability: The right to request that we transfer collected data to another organization or directly to you.

• ​Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing. We do not use automated decision-making or profiling.

​To exercise any of these rights, please contact us using the details provided below. If you believe your data has been handled unlawfully, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

​17. Law Enforcement & Disclosures

​Legal Requirements: Personal data may be disclosed when required by law or in response to valid requests by public authorities (e.g., courts or government agencies).

​Good Faith Disclosures: Data may be shared if necessary to:

• ​Comply with legal obligations.

• ​Protect and defend rights or property.

• ​Prevent or investigate potential wrongdoing regarding the Service.

• ​Safeguard the personal safety of users or the public.

• ​Protect against legal liability.

​18. Data Security

​Protection Standards: Commercially acceptable methods are utilized to protect personal information.

​Security Limitations: Because no internet transmission or electronic storage method is 100% secure, absolute security cannot be guaranteed.

​19. Handling Data of Adults & Minors

​Adult Data Processing: Personal data collected from adult customers (contact information, address, and invoicing records) is strictly used to fulfil contracted repair services, manage customer relationships, provide aftersales support, and comply with legal or tax obligations. Adult personal data is retained securely in accordance with UK GDPR and is never shared or sold to third parties for marketing purposes. Temporary drive backups taken during servicing are permanently deleted after 28 days.

​Minors' Data Protection: We do not knowingly collect, store, or process personal data directly from minors (anyone under the age of 18) without the verifiable consent of a parent or legal guardian. Any service requests or communications involving a minor's device must be routed through the parent or guardian.

​Unauthorized Minor Data Removal: If a minor under 18 has provided us with personal data without parental consent, please contact us immediately so we can promptly delete that information from our records.

​20. External Links, Cookie Consent & Policy Changes

​Third-Party Sites: Links to external sites are not operated by Kane Computer Services. Reviewing the privacy policies of third-party sites is strongly advised, as no control or liability is assumed for external content or practices.

​Cookie Consent Banner: In compliance with PECR and UK GDPR, non-essential performance or tracking cookies are only loaded after explicit user consent via our website banner. Users may accept, reject, or manage cookie preferences at any time.

​Policy Updates: Updates are notified by updating the "Last Updated" date at the top of this document.

​Contact Information

​If you have any questions about these Terms and Conditions or Privacy Policy, contact:

• ​By Email: kanecomputerservices@outlook.com

• ​By Phone: +44 7961 372156 (Mobile) | 01438 367817 (Landline)

• ​Trading Name: KCS is a trading name of Kane Computer Services