Updated 27.11.2023

 

I’ve tried to keep our Terms and Conditions and Privacy Policy as clear as possible to give you all the information I can about our services so that you completely understand the whole process, from contact to my services to you and beyond. It’s important to me that your experience meets your expectations, so please spend a few minutes, and read on. You’ll need to accept our terms & conditions every time you go ahead with our services – they might change from time to time, so do check the date at the top of the page.

Once you are happy for us to go ahead, I will then carry out any work as requested.  You will be told how long it is expected to take and if any problem arises you will be contacted if necessary.  Upon completion, you will be given an invoice that will contain a breakdown of all work completed. Please keep this for your records.  If I must cancel all or part of this work for any reason, I will notify you as soon as possible.

 

In the event of not being able to complete the work, you will not, of course, be charged for anything other than work I have done up to that point.

Once work begins however there will be a charge for anything conducted from then on unless only a free basic diagnosis has been asked for.

 

Prices & Payment

As you would expect prices are in UK pounds. The total will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g., delivery, installation costs, or any call-out charges.  Payment is expected upon completion of all, or part of any work done. A deposit may be required for larger item(s).

Businesses may be invoiced in advance for payment if required.  Full payment is expected in 7 days upon completion of any work done in cash or via bacs transfer.  An invoice of all work completed will show a full breakdown of all work carried out.

 

Call Outs, Delivery & Installations

I will notify you of when I will be calling to your specified address and what I intend to do for you.  If your computer or equipment needs to be taken away, I will inform you of approximately how long the work will take and when I am likely to return it to you.  If your equipment is taken away for diagnostic purposes, repair, or modifications I will give you a receipt if you require it, this is your proof I am in possession of your item(s). Upon return of your goods, I will inform you of any additional work that may need to be carried out later.

 

Orders

I will do everything I can to ensure your replacement parts arrive quickly and in pristine condition if ordered. In the unlikely event that the product(s) are faulty on arrival, I will do everything I can so that the work is carried out as quickly as possible thereafter.  If orders are likely to take longer to arrive, I will keep you informed of any delays whenever possible.

 

Data Storage, Media & Data Recovery

I cannot be made liable for any data loss during the backup, transfer, or recovery process.  If a hard drive or similar storage device is failing, I will endeavour to do my best to retrieve any information, however, if something goes wrong and the data is lost, I cannot be held liable if the data is irretrievable thereafter.  Video and audio cassettes deteriorate over time and during a transfer, I cannot be liable if any cassette(s) are lost due to the age or quality, I will do my best to retrieve any recordings and get the best quality for you, but this cannot be guaranteed.

Vinyl records become scratched or damaged over time, I cannot be held liable for any existing scratches, and we will do my utmost to get the best sound for you during the transfer process.

 

Returns and Aftersales Policy

All work is covered by our 28 days policy once it has left my hands, however, this does not include data recovery, the removal of viruses, spyware, malware, or similar from your computer(s) or drive(s) once they have been returned to you.  Recovered data is not covered as we cannot be held liable for files that have gone missing during the recovery process.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.

 

This Website

I own the copyright, trademarks, and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

 

General

These terms and conditions, all transactions relating to this website, and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. I do not accept amendments to these terms and conditions.

 

Data Protection

Any personal information I collect from you will be used in accordance with the General Data Protection Regulation (GDPR) 2018 and any other applicable laws. The details I collect will be used to process your order, maintain guarantee records, and provide after-sales service. Any personal drive data is not kept after 28 days and will be deleted for protection reasons unless requested to store for a longer period. All data collected is stored and used with the strictest of confidence. No information is shared to third party organisations without prior consent of the customer.

 

Privacy Policy

This Privacy Policy describes my policies and procedures on the collection, use and disclosure of Your information when You use my Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

 

Interpretation and Definitions

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Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either "the Company", “I”, "We", "Us" or "Our" in this Agreement) refers to Kane Computer Services, 195 Canterbury Way, Stevenage, Hertfordshire, SG1 4LG.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: United Kingdom

Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

 

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.

 

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

 

Website refers to Kane Computer Services, accessible from www.kanecomputerservices.co.uk

 

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Collecting and Using Your Personal Data

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Types of Data Collected

 

Personal Data

While using Our Service, I may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Usage Data

 

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a device, I may collect certain information automatically, including, but not limited to, the type of device You use, Your device unique ID, the IP address of Your device, Your operating system, the type of Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a device.

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Tracking Technologies and Cookies

I use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on the Terms Feed website article.

I use both Session and Persistent Cookies for the purposes set out below:

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Necessary / Essential Cookies

Type: Session Cookies

Administered by: Kane Computer Services

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

 

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Kane Computer Services

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

 

Functionality Cookies

Type: Persistent Cookies

Administered by: Kane Computer Services

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

 

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications such as WhatsApp or Facebook messenger regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.

• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

 

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

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Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your county, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

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Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

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Disclosure of Your Personal Data

 

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

 

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

 

Security of Your Personal Data

The security of Your Personal Data is important to Kane Computer Services but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, Kane Computer Services cannot guarantee its absolute security.

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Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, Kane Computer Services take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

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Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: kanecomputerservices@outlook.com

By phone number: +447961372156 (Mobile) or 01438 367817 (Landline)

 

These terms and conditions and privacy policy only cover Kane Computer Services. Any other websites to which you link from this site are governed by their own terms and conditions and privacy policy. I accept no responsibility or liability for the content or operation of websites that are not under my control.

 

KCS is another trading name of Kane Computer Services